Contact Us
There are many ways to contact us.
Hours of Operation: Monday through Friday, 8:30am to 5:30pm ET
Phone: 1-855-831-8151
TTY: 1-800-855-1155
PO Box 1540 STN B
Ottawa, ON, K1P 0C7
Email: help@OntarioElectricitySupport.ca
Accessibility
If you need information or communication supports in a different format, please let us know by using the phone numbers, email, or live chat on this page.
Learn more about our policy on providing accessible customer service to persons with disabilities.
Your privacy matters
Your personal information is being collected and will be used to respond to your inquiry. Some of the non-identifying information shared will be used by the Ontario Energy Board to measure performance and improve our services. Your information will not be placed on mailing lists or released to any third party, except as may be authorized by law.
For questions on how personal information collected on this page will be used, please read our privacy policy.